Working with HKW is easy.

Everything happens via retainer! Just tell us how many hours you want each month, and we’ll multiply it by our universal rate of $120/hour. Our minimum contract is 10 hours/month, for 3 months, and we aim to deliver the same quality of service no matter how many or few hours you need.

Have a bigger project on hand? We'll estimate the needed hours and design a retainer with an end-date to ensure all the details are handled on your timeline.

"HKW has been an incredibly thoughtful partner. They helped us to think through everything from the big picture to the smallest details, translating ideas into a vision we love."
Julia Cohen Sebastien,
Co-Founder and CEO at Grayce

Enjoy complete flexibility.

f you need a service that's in our wheelhouse and have hours available, we take care of it, no questions asked.

It really is all about you.

Work with a team who makes your brand the priority. All our output is designed with you in mind and delivered into your full control.

There when you need us.

With HKW team-members working literally around the world, you can meet (and exceed) your timeline and even send urgent requests our way.

More solutions, fewer problems.

Our team acts like your team. Enjoy responsive problem-solving and a get-er-done attitude for all your web coding and design needs.

Suit yourself.

Start, pause, and restart your retainer with us to suit your needs and budget (after the minimum is met) Your banked hours never expire.

One rate, any number of hours.

10 hours per month
40 hours per month
100 hours per month
Need more hours? Fewer? Something in between?
We'll create a package matched to your needs.
Working with HKW over many years and several
companies, I’ve come to appreciate that they are much more than a design agency, they are truly an extension of my team.

let's talk about the nitty-gritty.

Questions about the details of how our services are delivered? Keep reading.

Can I hire you for one project, instead of reserving hours?

Yep! But we still structure our proposal as a retainer contract. The major difference is that many of our general retainers are open-ended and continue indefinitely. Retainers for specific projects have a built-in estimate for start and end date, depending on the project parameters.

Can you help us scope our large project?

Yep! We charge $120/hour for any discovery/exploration work. At the end of the scoping process, we'll credit it towards the entire project if HKW wins the contract.

What if we don't use all of our time in a month?

No problem! We treat all of our retainer time like rollover minutes. Don't use it one month? We'll add it to the next month. Simple.

What if I want to cancel?

No problem! We have a 3-month minimum engagement, as it takes a lot of work on our end to get started properly with new clients. After that, there are no cancellation fees of any kind, just a simple month-to-month contract.

What are urgent requests?

Urgent requests cover work requiring immediate turnarounds or work outside of normal hours. Urgent requests are recorded at 1.5X

What is a realistic retainer contract for building a website from scratch?

That depends on your timeline and project scope, but 180-200 hours is probably a good starting point for an average marketing website, including content writing, design, population, testing, and launch. This number can vary widely, though, depending on your needs and the capabilities of your site, so please get in touch to chat through your project vision and we'll give you a much better estimate.

What if I don't have a retainer?

We'd be happy to help. Our rate for clients that are not under a retainer agreement is $160/hr.

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